TERMS AND CONDITIONS

These terms and conditions (the "Terms and Conditions") govern the use of www.healthyllama.ca (the "Site"). This Site is owned and operated by Healthy Llama. This Site is an ecommerce website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to always abide by them.

Intellectual Property

All content published and made available on our Site is the property of Healthy Llama and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

 

Age Restrictions

The minimum age to use our Site is 18 years old. By using this Site, users agree that they are over 18 years old. We do not assume any legal responsibility for false statements about age.

 

Accounts

When you create an account on our Site, you agree to the following:

  1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and

  2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

 

Sale of Goods

These Terms and Conditions govern the sale of goods available on our Site:

  1. Natural food supplements and superfoods.

  2. Healthy Llama merchandising products

 

These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.

 

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

 

Payments

We accept the following payment methods on our Site:

  • Credit Card;

  • PayPal; and

  • Debit.

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

 

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

 

Shipping and Delivery

When you purchase goods from our Site, the goods will be delivered through standard delivery by post.

 

Shipping will take place from 3 to 5 business days. Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and statutory holidays.

 

In certain cases, you may be required to pay delivery charges in addition to the price for the goods you purchase.

 

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

 

Consumer Protection Law

Where the Consumer Protection Act, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

 

Limitation of Liability

Healthy Llama and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

 

Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless Healthy Llama and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities, and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

 

Applicable Law

These Terms and Conditions are governed by the laws of the Province of Quebec.

 

No medical or healthcare advice

This Site does not provide medical or healthcare advice. The products, information, services and other content provided on and through this Site, including without limitation any products, information, services and other content provided on any Linked Site (collectively the "Content"), are provided for informational purposes only to facilitate discussions with your physician or other healthcare professional (collectively a "Healthcare Professional").

 

The Content, including without limitation information relating to medical and health conditions, products and treatments, is often provided in summary or aggregate form. It is not intended as a substitute for advice, diagnosis or treatment from your Healthcare Professional, or any information contained on or in any product label or packaging.

 

You should not use the information or services on this Site for diagnosis or treatment of any health issue or for prescription of any medication or other treatment. You should always speak with your Healthcare Professional, and carefully read all information provided by the manufacturer of a product and on or in any product label or packaging, before using any medication or nutritional, herbal or homeopathic product, before starting any diet or exercise program or before adopting any treatment for a health problem. Each person is different, and the way you react to a particular product may be significantly different from the way other people react to such products. You should also consult your Healthcare Professional regarding any interactions between any medication you are currently taking and nutritional supplements. Never disregard any professional advice from your Healthcare Professional or delay seeking it because of something you have read on this Site.

 

If you think that you have a medical emergency, call a Healthcare Professional or 911 immediately. Healthy Llama does not recommend or endorse any specific tests, products, procedures, opinions or information that may be mentioned on this Site and is not responsible for any product or service sold on or through this Site or any claims of quality or performance made on or through this Site, including any claims of quality or performance made on or through any Site to which this Site links (each a "Linked Site"). Reliance on any of the Content is solely at your own risk.

 

You are advised that other Sites on the Internet, including without limitation Linked Sites, might contain material or information that some people may find offensive or inappropriate; or that is inaccurate, untrue, misleading or deceptive; or that is defamatory, libelous, infringing of others' rights or otherwise unlawful. Healthy Llama has no control over any of the Linked Sites and expressly disclaims any responsibility for the content, legality, decency or accuracy of any information, and for any products and services, that appear on any Linked Site. Your use of any third-party Sites is at your own risk and subject to the terms and conditions for such Sites.

 

Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

 

Changes

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

 

Contact Details

Please contact us if you have any questions or concerns. Our contact email is: info@healthyllama.ca. You can also contact us through the feedback form available on our Site.

 

Effective Date: 1st day of September 2021